Practical guide
Check Return Conditions Before Ordering
Return eligibility can depend on the seller, item state and stage of the agent process.
Before purchase
Read the seller and platform conditions shown for the item. Do not assume every seller accepts returns or that one deadline applies to every order.
If something is wrong
Use the order’s official after-sales route and keep the item photos, order details and platform messages together.
Open the official return procedure →Why there is no fixed deadline here
The official help content is dynamic and the public response did not provide stable terms during this audit. Confirm the current deadline inside the platform.